MHCLG

Ministry of Housing (MHCLG) (December 2025 - March 2026): Senior content designer for buildings affected by unsafe cladding and other fire safety issues. To understand the space, I conducted a full content audit, highlighting poor content and gaps. Worked closely with user research, service design and delivery. Collaborated with Government Digital Service (GDS). Reported to senior stakeholders. Developed two key user journeys and mapped content. Improved existing content using GDS principles. Created new content, including a starting point for people engaged in the remediation process and content ’hubs’. Devised a content strategy, including processing content for handover and maintenance. Published in Whitehall Publisher using Markdown.